Terms of Service

1. The service

Rekoup, operated by Rekoup LLC("we", "us"), audits your TikTok Shop account data to identify amounts the platform owes you (such as unreimbursed lost or damaged inventory, incorrect refunds, fee overcharges, and missing settlements), and prepares, files, and tracks reimbursement claims on your behalf. By creating an account or connecting a shop, you agree to these terms.

2. Eligibility and authority

You must be at least 18 and authorized to act for the seller account you connect. You confirm that connecting your shop and authorizing us to file claims does not violate any agreement you have with any third party.

3. Authorization you grant us

Connecting your shop grants us (a) read-only API access to your order, finance, return, and fulfillment records through TikTok's official authorization flow, and (b) authority to prepare and submit reimbursement claims to TikTok on your behalf, using evidence drawn from those records. We never modify your orders, listings, pricing, refunds, or seller balance. You may revoke access at any time in TikTok Seller Center.

4. Fees — you pay only on recovery

The audit is free. Our fee is 15% of Recovered Funds. "Recovered Funds" means amounts actually credited to your seller account by TikTok as a result of a claim we identified or filed, as verified in your settlement or payment records — not our estimate of what may be recoverable. If nothing is recovered, you owe nothing.

• Fees are charged to your payment method on file (or invoiced) when a credit is verified, and are due within 15 days;
• If a verified credit is later reversed by TikTok, we will refund or credit the corresponding fee;
• If you revoke access or close your account while claims we filed are still pending, our fee still applies to recoveries from those claims that are credited within 90 days after revocation.

5. Your responsibilities

• Provide accurate account and payment information and keep it current;
• Not to file duplicate claims yourself, or through another service, for findings we have already filed — duplicate filings can cause the platform to deny both;
• Notify us of credits you receive that relate to claims we filed, if we ask for confirmation;
• Use the service only for shops you are authorized to manage.

6. What we do not promise

We do not guarantee that any claim will be approved or that any particular amount will be recovered. Claim outcomes are decided by TikTok, not us. Identified amounts shown in your dashboard are estimates until credited. We are a claims-preparation and account-audit service; we are not a law firm and nothing we provide is legal advice.

7. Term and termination

These terms apply while you have an account. You may stop using the service and revoke API access at any time; Section 4 survives for pending claims as described above. We may suspend or terminate accounts that violate these terms or abuse the service, and we may decline to file any claim we judge to be unsupported by the evidence.

8. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months preceding the claim, and we are not liable for indirect, incidental, consequential, or punitive damages, or for actions taken by TikTok with respect to your seller account. The service is provided "as is" without warranties of any kind beyond those that cannot be disclaimed.

9. Indemnification

You will indemnify us against third-party claims arising from your breach of these terms or from inaccurate information or authority you provided, except to the extent caused by our own breach or misconduct.

10. General

These terms are governed by the laws of Montana, without regard to conflicts of law. If any provision is unenforceable, the rest remains in effect. We may update these terms; material changes will be notified by email and take effect 15 days after notice. These terms, together with the Privacy Policy and any signed service agreement (which controls if it conflicts), are the entire agreement between us.