Order 577100283540US: 'Item not received' refund despite delivery scan

What happened

Refund RR-577100283540US-1 ($42.99) was granted for reason "Item not received" on 2026-08-05, but carrier UPS tracking 1Z399E75677800 shows the package was delivered on 2026-08-01 — before the refund was requested. The delivery scan is direct evidence the claim was invalid; the seller should be reimbursed in full.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refunded as 'not received' despite delivery scan
Shop: Lumielle Beauty
Order ID: 577100283540US
Return/Refund ID: RR-577100283540US-1
Amount claimed: $42.99 USD

SUMMARY
Refund RR-577100283540US-1 ($42.99) was granted for reason "Item not received" on 2026-08-05, but carrier UPS tracking 1Z399E75677800 shows the package was delivered on 2026-08-01 — before the refund was requested. The delivery scan is direct evidence the claim was invalid; the seller should be reimbursed in full.

EVIDENCE
  • Refund Id: RR-577100283540US-1
  • Reason: Item not received
  • Refund Created At: 2026-08-05
  • Delivered At: 2026-08-01
  • Tracking Number: 1Z399E75677800
  • Carrier: UPS

REQUESTED RESOLUTION
Credit $42.99 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100283540US.

Advance claim