Order 577100289661US: 'Package never arrived' refund despite delivery scan

What happened

Refund RR-577100289661US-1 ($36.98) was granted for reason "Package never arrived" on 2026-07-31, but carrier UPS tracking 1Z987E32306942 shows the package was delivered on 2026-07-27 — before the refund was requested. The delivery scan is direct evidence the claim was invalid; the seller should be reimbursed in full.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refunded as 'not received' despite delivery scan
Shop: Lumielle Beauty
Order ID: 577100289661US
Return/Refund ID: RR-577100289661US-1
Amount claimed: $36.98 USD

SUMMARY
Refund RR-577100289661US-1 ($36.98) was granted for reason "Package never arrived" on 2026-07-31, but carrier UPS tracking 1Z987E32306942 shows the package was delivered on 2026-07-27 — before the refund was requested. The delivery scan is direct evidence the claim was invalid; the seller should be reimbursed in full.

EVIDENCE
  • Refund Id: RR-577100289661US-1
  • Reason: Package never arrived
  • Refund Created At: 2026-07-31
  • Delivered At: 2026-07-27
  • Tracking Number: 1Z987E32306942
  • Carrier: UPS

REQUESTED RESOLUTION
Credit $36.98 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100289661US.

Advance claim