Order 577100139263US: 'Item not received' refund despite delivery scan

What happened

Refund RR-577100139263US-1 ($39.98) was granted for reason "Item not received" on 2026-07-24, but carrier USPS tracking 1Z116E16582501 shows the package was delivered on 2026-07-23 — before the refund was requested. The delivery scan is direct evidence the claim was invalid; the seller should be reimbursed in full.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refunded as 'not received' despite delivery scan
Shop: Lumielle Beauty
Order ID: 577100139263US
Return/Refund ID: RR-577100139263US-1
Amount claimed: $39.98 USD

SUMMARY
Refund RR-577100139263US-1 ($39.98) was granted for reason "Item not received" on 2026-07-24, but carrier USPS tracking 1Z116E16582501 shows the package was delivered on 2026-07-23 — before the refund was requested. The delivery scan is direct evidence the claim was invalid; the seller should be reimbursed in full.

EVIDENCE
  • Refund Id: RR-577100139263US-1
  • Reason: Item not received
  • Refund Created At: 2026-07-24
  • Delivered At: 2026-07-23
  • Tracking Number: 1Z116E16582501
  • Carrier: USPS

REQUESTED RESOLUTION
Credit $39.98 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100139263US.

Advance claim