Order 577100031808US: refund completed 22 days ago, return never arrived

What happened

Return-and-refund RR-577100031808US-1 ($71.98) completed on 2026-07-20, but the return parcel (tracking 1Z697E40244033) has no delivery scan back to the seller 22 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refund issued but return never arrived
Shop: Lumielle Beauty
Order ID: 577100031808US
Return/Refund ID: RR-577100031808US-1
Amount claimed: $71.98 USD

SUMMARY
Return-and-refund RR-577100031808US-1 ($71.98) completed on 2026-07-20, but the return parcel (tracking 1Z697E40244033) has no delivery scan back to the seller 22 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

EVIDENCE
  • Refund Id: RR-577100031808US-1
  • Refund Completed At: 2026-07-20
  • Return Tracking Number: 1Z697E40244033
  • Days Since Refund: 22

REQUESTED RESOLUTION
Credit $71.98 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100031808US.

Advance claim