Order 577100142906US: refund completed 44 days ago, return never arrived

What happened

Return-and-refund RR-577100142906US-1 ($115.96) completed on 2026-06-28, but the return parcel (tracking 1Z555E38359993) has no delivery scan back to the seller 44 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refund issued but return never arrived
Shop: Lumielle Beauty
Order ID: 577100142906US
Return/Refund ID: RR-577100142906US-1
Amount claimed: $115.96 USD

SUMMARY
Return-and-refund RR-577100142906US-1 ($115.96) completed on 2026-06-28, but the return parcel (tracking 1Z555E38359993) has no delivery scan back to the seller 44 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

EVIDENCE
  • Refund Id: RR-577100142906US-1
  • Refund Completed At: 2026-06-28
  • Return Tracking Number: 1Z555E38359993
  • Days Since Refund: 44

REQUESTED RESOLUTION
Credit $115.96 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100142906US.

Advance claim