Order 577100250998US: refund completed 46 days ago, return never arrived

What happened

Return-and-refund RR-577100250998US-1 ($39.98) completed on 2026-06-26, but the return parcel (tracking 1Z115E28390882) has no delivery scan back to the seller 46 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refund issued but return never arrived
Shop: Lumielle Beauty
Order ID: 577100250998US
Return/Refund ID: RR-577100250998US-1
Amount claimed: $39.98 USD

SUMMARY
Return-and-refund RR-577100250998US-1 ($39.98) completed on 2026-06-26, but the return parcel (tracking 1Z115E28390882) has no delivery scan back to the seller 46 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

EVIDENCE
  • Refund Id: RR-577100250998US-1
  • Refund Completed At: 2026-06-26
  • Return Tracking Number: 1Z115E28390882
  • Days Since Refund: 46

REQUESTED RESOLUTION
Credit $39.98 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100250998US.

Advance claim