Order 577100087750US: refund completed 47 days ago, return never arrived

What happened

Return-and-refund RR-577100087750US-1 ($42.99) completed on 2026-06-25, but the return parcel (tracking 1Z683E90069920) has no delivery scan back to the seller 47 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refund issued but return never arrived
Shop: Lumielle Beauty
Order ID: 577100087750US
Return/Refund ID: RR-577100087750US-1
Amount claimed: $42.99 USD

SUMMARY
Return-and-refund RR-577100087750US-1 ($42.99) completed on 2026-06-25, but the return parcel (tracking 1Z683E90069920) has no delivery scan back to the seller 47 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

EVIDENCE
  • Refund Id: RR-577100087750US-1
  • Refund Completed At: 2026-06-25
  • Return Tracking Number: 1Z683E90069920
  • Days Since Refund: 47

REQUESTED RESOLUTION
Credit $42.99 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100087750US.

Advance claim