Order 577100065558US: refund completed 52 days ago, return never arrived

What happened

Return-and-refund RR-577100065558US-1 ($98.97) completed on 2026-06-21, but the return parcel (tracking 1Z277E28248373) has no delivery scan back to the seller 52 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refund issued but return never arrived
Shop: Lumielle Beauty
Order ID: 577100065558US
Return/Refund ID: RR-577100065558US-1
Amount claimed: $98.97 USD

SUMMARY
Return-and-refund RR-577100065558US-1 ($98.97) completed on 2026-06-21, but the return parcel (tracking 1Z277E28248373) has no delivery scan back to the seller 52 days later. The buyer kept both the item and the money; platform policy entitles the seller to reimbursement.

EVIDENCE
  • Refund Id: RR-577100065558US-1
  • Refund Completed At: 2026-06-21
  • Return Tracking Number: 1Z277E28248373
  • Days Since Refund: 52

REQUESTED RESOLUTION
Credit $98.97 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100065558US.

Advance claim