Order 577100271969US: fees $1.80 above contracted rate

What happened

Settlement TX-577100271969US charged a referral fee of $7.20 and transaction fee of $2.10 on revenue of $89.99. At the contracted rates (6% referral, 2% + $0.30 transaction), fees should total $7.50. The seller was overcharged $1.80.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Platform fee above contracted rate
Shop: Lumielle Beauty
Order ID: 577100271969US
Amount claimed: $1.80 USD

SUMMARY
Settlement TX-577100271969US charged a referral fee of $7.20 and transaction fee of $2.10 on revenue of $89.99. At the contracted rates (6% referral, 2% + $0.30 transaction), fees should total $7.50. The seller was overcharged $1.80.

EVIDENCE
  • Settlement Id: TX-577100271969US
  • Revenue ($): $89.99
  • Charged Referral ($): $7.20
  • Expected Referral ($): $5.40
  • Charged Transaction ($): $2.10
  • Expected Transaction ($): $2.10

REQUESTED RESOLUTION
Credit $1.80 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100271969US.

Advance claim