Order 577100261171US: settlement pays $15.47 less than its own line items

What happened

Settlement TX-577100261171US itemizes revenue $23.98 minus fees $4.62 (net of adjustments $0.00), which totals $19.36, but only $3.89 was credited to the seller balance — a shortfall of $15.47.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Settlement math doesn't reconcile
Shop: Lumielle Beauty
Order ID: 577100261171US
Amount claimed: $15.47 USD

SUMMARY
Settlement TX-577100261171US itemizes revenue $23.98 minus fees $4.62 (net of adjustments $0.00), which totals $19.36, but only $3.89 was credited to the seller balance — a shortfall of $15.47.

EVIDENCE
  • Settlement Id: TX-577100261171US
  • Expected Net ($): $19.36
  • Actual Net ($): $3.89

REQUESTED RESOLUTION
Credit $15.47 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100261171US.

Advance claim