Order 577100021400US: refunded $39.98 more than the buyer paid

What happened

The buyer paid $39.98 for order 577100021400US, but completed refunds total $79.96 across 2 refund(s). The seller is out $39.98 beyond the original payment.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refund exceeds amount paid
Shop: Lumielle Beauty
Order ID: 577100021400US
Amount claimed: $39.98 USD

SUMMARY
The buyer paid $39.98 for order 577100021400US, but completed refunds total $79.96 across 2 refund(s). The seller is out $39.98 beyond the original payment.

EVIDENCE
  • Buyer Paid ($): $39.98
  • Refunded Total ($): $79.96
  • Refund Ids: RR-577100021400US-1, RR-577100021400US-2

REQUESTED RESOLUTION
Credit $39.98 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100021400US.

Advance claim