Order 577100163778US: refunded $294.96 more than the buyer paid

What happened

The buyer paid $294.96 for order 577100163778US, but completed refunds total $589.92 across 2 refund(s). The seller is out $294.96 beyond the original payment.

Evidence packet

Ready to paste into TikTok Seller Center → Support → Create case (or attach via partner support). Every figure is from the platform's own records.

REIMBURSEMENT CLAIM — Refund exceeds amount paid
Shop: Lumielle Beauty
Order ID: 577100163778US
Amount claimed: $294.96 USD

SUMMARY
The buyer paid $294.96 for order 577100163778US, but completed refunds total $589.92 across 2 refund(s). The seller is out $294.96 beyond the original payment.

EVIDENCE
  • Buyer Paid ($): $294.96
  • Refunded Total ($): $589.92
  • Refund Ids: RR-577100163778US-1, RR-577100163778US-2

REQUESTED RESOLUTION
Credit $294.96 to the seller balance for this shop. All figures above are taken directly from the platform's own order, settlement, and logistics records and can be verified against order 577100163778US.